On this page:
- Learn how Mercury can serve as tech support for your phone, computer, software, or car!
- See how Mercury helped my parents become capable iPhone users.
- Sign up for Early Access to Mercury.
Parents & technology
Green texts from Androids give me “nails-on-chalkboard” feelings. Of course, my parents used to use Androids, so the family chat was littered with these green offenders.
I convinced them to switch to iPhones last year. Then, the real problems began...
You see, over the years, my parents had slowly learned to use basic functionality on their Androids. With their new iPhones, they were lost and frustrated. Every time I saw then I had to listen to...
I'm sure many of you have heard the same.
I used to spend time trying to help them through their issues, but conversations were awkward. They were embarrassed to ask for help, and it was difficult to explain things from ground-zero. Now, they just use Mercury.
Mercury as tech support
A few months ago, I decided to try asking my parents’ questions to natural language technology to see if it could help. I was blown away. The instructions provided were clear, concise, and simple (much better than mine).
I spent a few minutes setting my parents up with the Mercury prototype and told them to ask their tech questions there. The change has been incredible. My parents aren’t suddenly iPhone experts or anything, but they can transfer photos via airdrop, share links in texts, select specific wifi networks, and manage bluetooth!
Mercury as general support
Then something unexpected happened. My parents started asking Mercury questions about other technologies.
Recently, their Amazon Fire Stick kept cutting out. They asked Mercury for help and were able to reset the system in minutes:
It even works in non-tech settings. During deliveries (my parents run a chicken farm and deliver the product themselves) Mom’s F-550 engine started smoking. The top coolant hose had popped off. Dad drove down to the city to reconnect the hose and figure out what went wrong. There was no apparent reason that the coolant hose would disconnect, so Dad asked Mercury what would cause that to happen:
I’m excited to see all of the ways my parents end up utilizing Mercury going forward. Hopefully, your parents (or you) can be more efficient with it too. I know I am.
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